DEPOSIT & CANCELATION POLICY

Deposits

All deposits paid to the studio are non-refundable and non-transferable to others, with no exceptions. Deposits vary, and are determined by the size of the tattoo and the artist that you’re booked in with. We require a minimum deposit of $150 to secure any appointment (which can be paid by cash or e-transfer).

Artists will not begin creating custom designs before a deposit is paid.

Appointment slots are only confirmed once we've received your deposit. If booking by phone, please ensure that it's sent to us by the end of the same day that you made your booking otherwise the space(s) may be offered to the next person in line (especially if your artist carries a waitlist).

Deposits can be sent to the email provided by our friendly booking staff. We're set up for auto deposit, so if your bank asks for a password, please double-check the recipient address.

Make sure to include your artist, the studio location, and the date of your appointment in the notes section. Once the deposit shows as sent on your end (and you've signed off on the contract that has been sent to you), consider the date(s) confirmed!

Rescheduling

Deposits are used to retain a specific date in an artist's calendar, and once confirmed by you, that date will no longer be available to any other clients. However, we understand that 'life happens'; If you need to reschedule, your deposit may be transferred to a new date one time provided:

We're given adequate notice (two operational business days). We're open from Wednesday to Sunday, so keep this in mind if booking in on a Wednesday or Thursday as we would need your notice the weekend prior

The new date must fall within one year of your original appointment date

Any changes to the artist's rate since making the original booking will be reflected in the rescheduled appointment. (e.g. If your artist's rate has since increased, the rescheduled appointment will be re-booked at the higher rate).

You must speak directly to a member of staff when rescheduling your appointment in order to retain your deposit. Text messages/IM's are not acceptable methods of communication when cancelling or rescheduling your appointment (as artists are not responsible for managing their own bookings, and social inboxes are not monitored by our booking team). If notifying us by email, keep in mind that it may not be read in time for us to fill the spot (due to the sheer volume of mail we receive on a daily basis) and that we still require that you communicate directly with a member of staff in order to confirm the booking change.

*Please note; we do not hold onto deposits for clients who are unable to provide an alternative date for the appointment when rescheduling.

No shows and last-minute cancellations

No shows, last-minute cancellations, or multiple requests to reschedule an appointment will result in forfeiture of the entire deposit to help cover the artist's time spent designing and/or loss of income for the day.

Because this can be an incredibly frustrating occurrence for an artist (as often many hours are spent outside of the studio on custom design work), we support their right to either refuse new booking requests or require advance payment in full from clients who no show or repeatedly reschedule/cancel appointments. *Remember, if you don't show up to your appointment, the deposit is the only income that the artist receives to cover their living expenses. We ask that you remain courteous and considerate of this should you forfeit a deposit due to a no-show or last-minute cancellation.

*If, due to unforeseen circumstances the artist needs to cancel the appointment within two business days, we will make every effort to re-book the appointment at a time that is most convenient for the client (whether with that same artist at another time, OR with another artist who may have availability during the original date/time of the booking). In this case the deposit will be carried forward to the new booking.

Should the client be unable or choose not to rebook, we will happily refund the deposit in full. However, when making any booking the client acknowledges that neither the studio nor artist will be liable for any additional out-of-pocket expenses incurred in relation to travel/accommodation.

We have a ZERO tolerance policy for rude, threatening, or discriminatory behaviour